Support

Frequently Asked Questions

Technical Inquiries

Can I access your site's library from a mobile device?

Yes, our library can be accessed not only on laptops and desktop computers, but on smartphones, tablets, and eReaders as well.

We are compatible with Apple and Android devices, so no matter what device you may be on, you can enjoy your subscription to our library from anywhere.

What web browsers can I use to access your library?

You can use any of the popular web browsers, including Firefox, Google Chrome, Safari, Opera, and IE8 or higher. Compatible operating systems include the latest versions of Windows Phone, Windows, Mac OS, iOS, Android, and Linux.

Something is wrong with my book. Can you fix it?

Yes, we are happy to help you with any issues you may experience with our library's content. Please reach out to our customer support staff and let them know what device you are using, which operating system you are running on, and the title of the book you are trying to read. We'll troubleshoot the problem and get a solution to you as soon as we can.

I have another technical question. Who can I ask?

Our support staff is always here to help. Just fill out our online contact form and let us know what your question or issue is. We'll respond to you as soon as we can.

Billing and Membership Inquiries

I cancelled my membership, but haven't received a confirmation. What do I do?

Upon cancellation of your membership, a confirmation email should be sent to the email address that you used to set up your account. Check your spam or junk folder to see if the email was filtered accidentally.

If you still do not see the confirmation email, contact our support staff to confirm that your account has been cancelled and ensure you are not billed further.

I would like to speak to a live support staff member. What do I do?

You can speak to a leave representative by calling 1-877-484-4796. You can also correspond via email by messaging support@mediadec.com.

My subscription was cancelled, but I was charged again. How can I fix this?

Once a membership is cancelled, there should be no further charges.

If you have been billed in error, please contact customer support. We'll correct the issue and refund you the amount of any accidental billings you received.

Are there penalties for cancelling?

No, there are no penalties for cancelling your subscription, and you can cancel at any time. You will not be billed further, and can continue accessing your account for any amount of time that you have already paid for.

I want to cancel. How do I do this?

Cancelling is easy and free of hassles. Just fill out the online form HERE, or call 1-877-484-4796 to get the assistance of a live rep.

How do I know if I qualify for a refund?

You qualify for a refund if you experienced technical issues that prevented you from using our site, you were the victim of fraudulent activity, or you were accidentally billed. We may also be able to issue refunds for an unsatisfactory experience with our services.

For further help, or to request a refund, please call one of our customer service specialists at our toll-free number: 1-877-484-4796. For a detailed description of our refund policy, refer to our Terms of Service.

If you have requested a refund already, please note that most refunds will be processed within 24 hours, at which point we will send a confirmation email to the address we have on file for you. Please allow 3 to 7 business days for refunds to post to your account.

How can I identify charges from your site on my financial statements?

Charges from MediaDec will appear as "mediadec.com 8774844796" on your bank or credit card statement. For any other billing inquiries, please contact us at 1-877-484-4796.

For additional assistance please contact a support representative.

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